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Warranty & Returns Policy
Your satisfaction is our priority. Learn about our comprehensive warranty coverage and hassle-free return process for Körper mattresses through our authorized dealers.
3-Year Peace of Mind Return Policy
Experience complete confidence with our 3-year return policy through our authorized dealers
We understand that a mattress is a significant investment in your comfort and well-being. That's why we offer an industry-leading 3-year return policy, giving you complete peace of mind with your Körper mattress purchase.
If you're not completely satisfied with your mattress within the first 3 years of purchase, your authorized dealer will help you with either an exchange or a return with full refund.
Important Note:
The 3-year return policy is only available for mattresses purchased through our authorized dealers. Please contact your local dealer for all return-related queries and processes.
Returns & Exchanges Process
Simple and straightforward return process through your authorized dealer
How to Return Your Mattress:
- Contact your authorized dealer to place a return request
- Your dealer will coordinate pickup with our logistics partners
- Pack your mattress using the reverse shipping labels provided by your dealer
- Our courier partners will collect the mattress from your location
Important Guidelines:
- A logistics charge applies for returns due to incorrect size orders
- Return process typically takes 14-21 days from request date
- Original outer packaging can be discarded after unboxing
Exchange Process:
For exchanges, please contact your authorized dealer. They will handle the exchange process, including any price adjustments and removal of the original product.
10-Year Warranty Coverage
Comprehensive protection against manufacturing defects
What's Covered:
- Manufacturing defects such as depressions deeper than 1 inch
- Sagging beyond normal specifications
- Cover defects including unraveling stitching
- Flaws in foam causing it to split or crack
What's Not Covered:
- Normal wear and tear from regular use
- Damage from circumstances beyond intended use (camping, commercial use, etc.)
- Body impressions less than 1 inch deep
- Changes due to improper care or handling
Making a Warranty Claim:
Body impressions and sagging are unlikely to occur for at least 8-10 years. However, if you notice permanent indentations measuring more than 1 inch, you're covered under our warranty. Please contact your authorized dealer to start the claim process.
Additional Services:
Replacement covers are available through your authorized dealer. Contact them for pricing specific to your mattress size.
Note: Mattresses should be replaced every 8-10 years for optimal hygiene and performance.
Need Help?
Contact your authorized dealer for support
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For all warranty claims, returns, and exchanges, please contact your authorized dealer. They are best equipped to handle your specific needs and provide personalized service.